German Customer Experience Specialist in Portugal (Fully Remote)

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview: 

As a Customer Support Advisor, you’ll assist clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries. You’ll deliver expert advice, ensure customer satisfaction, and contribute to process improvements.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges
• Serve as a trusted advisor to customers within the sports industry
• Respond promptly to customer inquiries, complaints, and feedback
• Foster strong customer relationships through clear, open communication
• Uphold high standards of service in line with company policies
• Provide insights and suggestions to refine processes and improve service quality

Requirements:

• Fluent in German (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Earn bonuses based on your contributions
• Meal Allowance: Cover meal expenses during working hours
• Transportation Allowance: Support for commuting costs
• Health & Life Insurance: Comprehensive coverage for your well-being

• Remote Work: Collaborate effectively in a flexible, virtual environment

Are you ready to embark on this exciting customer support journey? Submit your application today, and we’ll get in touch!