Description:

The Director of Customer Experience Strategy provides leadership for the assessment, planning and implementation of a comprehensive member-centric strategy to improve the experience of care across the care continuum. Responsible for integrating innovation, digital health solutions, data-driven insights, patient journey mapping, and cross-functional collaboration to enhance the member experience at every touchpoint and improve loyalty to the system. Collaborates with senior leadership, patient experience leaders, clinical team, IT, Human Resources, Marketing & Communications, and other departments to ensure an exceptional patient/member-centric experience in the delivery of our brand promise and alignment with Trinity Health strategies, goals and our culture framework.   

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.