Customer Experience Specialist

Who we are

At Droxi, we’re improving the medical world by solving one of healthcare’s biggest headaches—EHR inbox overload. Our AI-powered solution is like the ultimate assistant, taking care of the tedious stuff so healthcare providers can get back to what they love: practicing medicine. We’re a small but mighty team and every day we’re working on something that truly makes a difference. If you’re passionate about healthcare and tech, you’ll love what we’re building here.

What You'll Do

As a Customer Experience Specialist at Droxi, you will play a pivotal role in ensuring our customers receive exceptional support and guidance throughout their journey. Your primary focus will be to assist in our product onboarding process, provide timely and effective solutions to customer inquiries, maintain a high level of customer satisfaction, and contribute to the ongoing improvement of our products and services.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries, offering professional and courteous assistance.
• Address and resolve customer concerns, ensuring their satisfaction and loyalty.
• Collaborate with cross-functional teams to identify and implement process improvements to enhance the overall customer experience.
• Proactively identify trends and patterns in customer feedback to drive continuous improvement initiatives.
• Maintain accurate and detailed records of customer interactions using a CRM system.

Who you are

• Customer Service and Customer Support skills
• Prior experience in a customer-facing role, preferably in a similar capacity.
• Strong communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
• Excellent problem-solving skills and the ability to think on your feet.
• Demonstrated empathy and patience when dealing with customers.
• Proficiency in CRM software and other relevant customer support tools preferred
• Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
• Ability to travel to clients and conferences as needed.

Why you will love it here

At Droxi, we're not just building a product; we're on a mission to make a positive impact in the world of healthcare. As a small, dynamic startup, every team member plays a vital role in our success. You’ll be working in an environment where your contributions truly matter, and where your voice is heard. We believe in taking care of our people, and we’re committed to ensuring that everyone is happy and fulfilled in their work. Our hybrid work model offers the flexibility to balance your personal and professional life, while still being connected to a supportive, close-knit team. Plus, you’ll be part of a company that’s dedicated to doing more good than harm, with a focus on improving the lives of healthcare providers and patients alike. If you’re looking for a place where your work has real meaning, and where you’re valued as both a professional and a person, you’ll find it here at Droxi.