We’re a fully remote tech company that puts the Church first, serving over 37,000 churches around the world. We’re on a mission to see the local Church have the financial stability and resources needed to build the Kingdom of God. And we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a bit easier.
As an Education Specialist, you will be a proactive, curious learner who thrives on creating impactful customer experiences. You will own and manage the Help Center, write and update documentation, and develop educational content that empowers both customers and Support Advocates to get the most out of our Tithely products. As part of the Strategic Ops team, you’ll also contribute to cross-functional projects that enhance internal team support and knowledge-sharing.
Product Release Education
Serve as a primary point of contact for product knowledge within the CX department.
Create, edit, and maintain release education materials to improve customer response efficiency.
Self-Guided Study (SGS) Program
Oversee weekly SGS production to ensure consistent, high-quality learning resources.
Maintain and improve Training Effectiveness Score to meet performance targets.
Educational Academies & Knowledge-Centered Support (KCS) Program
Develop and manage structured learning academies for internal and external education.
Support the KCS Program to enhance knowledge-sharing within the support team.
Help Center Management
Oversee all Help Centers, ensuring content is up to date and relevant.
Monitor usage and performance metrics to optimize content effectiveness.
Additional Projects
Support cross-functional initiatives that enhance education and training across teams.
Contribute to other projects as needed to support company and team goals.
Have Digital Fluency: Is adaptable and innovative in the digital world.
Collaborate: by working cooperatively with others.
Have a Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. Anticipates future trends and implications accurately. Readily poses future scenarios.
Communicate Effectively: delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Provides timely and helpful information to others across the organization
Drive Results Persists in accomplishing objectives despite obstacles and setbacks.
Minimum of 2 years working on SaaS products.
Proven ability to write in explanatory and procedural styles for multiple audiences
Excellent editing skills for written content
Passionate about self learning and teaching others
Clear understanding and knowledge of the Tithely suites of products
We are a fully distributed team (100% remote) with travel required 1-2 times per year.
A stable work environment with designated workspace and access to high-speed internet.
Based and legally able to work full time in the US or Canada.
We are currently hiring candidates in the following US states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA
Health insurance, dental, vision for your family, 401K, paid time off, sick leave,parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.